About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe, Asia and Africa and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.
About the Role:
The main duties and responsibilities of this role are:
- Assist in the preparation and production of high-quality pastries, desserts, and baked goods following standard recipes.
- Maintain consistency in presentation, portion control, and taste while minimizing waste.
- Support daily kitchen operations, ensuring cleanliness, organization, and adherence to food safety standards.
- Properly store ingredients, manage stock rotation, and assist with inventory checks.
- Collaborate with the pastry team and contribute to new ideas for menus and product development
About the Benefits:
- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
- As the Director of Finance you will be part of the executive committee.
- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
- Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
- Benefit from complimentary cleaning of employee uniforms and work attire.
Jornada completa
Otros contratos
Salario sin especificar
cocinero
OKU Ibiza - Reservations Agent
DESCRIPTION At OKU, we believe in delivering extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision of exceptional hospitality. We are seeking a dedicated Reservations Agent to join our team and be the first point of contact in creating unforgettable stays. This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a competitive remuneration and benefits package, along with opportunities for growth within our brand. OKU is a stunning retreat that blends contemporary design, immersive experiences, and a vibrant social atmosphere. As a Reservations Agent, you will be fundamental in ensuring that our guests find the perfect stay, exceeding their expectations from the first contact. ABOUT OKU ‘OKU’ is derived from the Japanese architectural and spiritual concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laid-back luxury hotels, created for the modern traveler. Meticulously designed spaces are conceived with barefoot luxury, local connections, and slow living as core principles. OKU Hotels is headquartered in London, with properties currently operating in Ibiza and Kos, and a confirmed pipeline of hotels to open in Turkey, Spain, and the Maldives. OKU aims to own and/or operate a collection of over ten exclusive properties in new and captivating destinations worldwide over the next five years. RESPONSIBILITIES OF THE ROLE * Manage and respond to reservation inquiries through various channels (phone, email, online platforms). * Advise guests on different accommodation options and available services. * Process reservations efficiently and accurately, ensuring customer satisfaction. * Maintain clear and effective communication with guests before, during, and after their stay. * Collaborate with other departments to ensure availability and proper management of reservations. * Stay updated on hotel promotions, rates, and availability. * Resolve any reservation-related issues or complaints professionally and promptly. * Maintain accurate records of reservations and guest information. CANDIDATE REQUIREMENTS * Passion for hospitality and a commitment to excellence in customer service, representing the OKU philosophy. * Previous experience in a reservations agent role or customer service in the hospitality industry. * Excellent verbal and written communication skills. * Fluency in English and Spanish. (Additional languages are a plus). * Ability to work independently and as part of a team. * Strong organizational and time management skills. * Knowledge of hotel reservation systems and online platforms. * Ability to solve problems and make decisions under pressure. BEHAVIOURAL COMPETENCIES * Customer-oriented and able to anticipate their needs. * Attention to detail and accuracy in information management. * Proactive and able to work in a dynamic environment. * Negotiation and persuasion skills. * Discretion and confidentiality in handling guest information. TECHNICAL SKILLS AND KNOWLEDGE * Deep knowledge of hotel products and services. * Proficiency in hotel reservation management systems (PMS) and online distribution channels (OTAs). * Advanced computer skills, including spreadsheet and database management. * Knowledge of cancellation and reservation modification policies. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- DESCRIPCIÓN En OKU, creemos en ofrecer experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Estamos comprometidos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de una hospitalidad excepcional. Buscamos un Agente de Reservas dedicado para unirse a nuestro equipo y ser el primer punto de contacto en la creación de estancias inolvidables. Esta es una oportunidad única para formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su filosofía de lujo relajado. Ofrecemos un paquete de remuneración y beneficios competitivo, junto con oportunidades de crecimiento dentro de nuestra marca. OKU es un refugio impresionante que combina diseño contemporáneo, experiencias inmersivas y un ambiente social vibrante. Como Agente de Reservas, serás fundamental para garantizar que nuestros huéspedes encuentren la estancia perfecta, superando sus expectativas desde el primer contacto. ACERCA DE OKU "OKU" se deriva del concepto arquitectónico y espiritual japonés que significa "espacio interior". OKU Hotels es una colección boutique de hoteles de lujo relajado, cuidadosamente seleccionados y creados para el viajero moderno. Los espacios meticulosamente diseñados se conciben con lujo descalzo, conexiones locales y vida lenta como principios fundamentales. OKU Hotels tiene su sede en Londres, con propiedades operativas actuales en Ibiza y Kos, y una cartera confirmada de hoteles que abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo poseer y/u operar una colección de más de diez propiedades exclusivas en destinos nuevos y cautivadores en todo el mundo en los próximos cinco años. RESPONSABILIDADES DEL PUESTO * Gestionar y responder a las consultas de reservas a través de diversos canales (teléfono, correo electrónico, plataformas online). * Asesorar a los huéspedes sobre las diferentes opciones de alojamiento y servicios disponibles. * Procesar reservas de manera eficiente y precisa, asegurando la satisfacción del cliente. * Mantener una comunicación clara y efectiva con los huéspedes antes, durante y después de su estancia. * Colaborar con otros departamentos para garantizar la disponibilidad y la correcta gestión de las reservas. * Mantenerse actualizado sobre las promociones, tarifas y disponibilidad del hotel. * Resolver cualquier problema o queja relacionada con las reservas de manera profesional y oportuna. * Mantener registros precisos de las reservas y la información de los huéspedes. REQUISITOS DEL CANDIDATO/A * Pasión por la hospitalidad y un compromiso con la excelencia en el servicio al cliente, representando la filosofía de OKU. * Experiencia previa en un puesto de agente de reservas o en atención al cliente en el sector hotelero. * Excelentes habilidades de comunicación verbal y escrita. * Dominio de inglés y español (otros idiomas serán valorados positivamente). * Capacidad para trabajar de forma independiente y en equipo. * Fuertes habilidades de organización y gestión del tiempo. * Conocimiento de sistemas de reservas hoteleras y plataformas online. * Habilidades para resolver problemas y tomar decisiones bajo presión. COMPETENCIAS * Orientación al cliente y capacidad para anticipar sus necesidades. * Atención al detalle y precisión en la gestión de la información. * Proactividad y capacidad para trabajar en un entorno dinámico. * Habilidades de negociación y persuasión. * Discreción y confidencialidad en el manejo de la información de los huéspedes. HABILIDADES Y CONOCIMIENTOS * Conocimiento profundo de los productos y servicios del hotel. * Dominio
Jornada completa
Contrato fijo discontinuo
Salario sin especificar
atencion-cliente
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe, Asia and Africa and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.
About the Role:
The main duties and responsibilities of this role are:
- Embody the Heart of Jumeirah by upholding company values and ensuring a warm, professional guest experience.
- Provide exceptional service by anticipating guest needs, offering informed food and wine recommendations, and ensuring timely order execution.
- Maintain effective communication with colleagues and the Culinary Team to coordinate service, special requests, and food timings.
- Ensure hygiene, safety, and efficiency by following SOPs, HACCP regulations, and proper handling of equipment and service tools.
- Assist with setup and cleanliness, including table arrangements, buffets, and food stations, while maintaining an immaculate dining environment.
About the Benefits:
- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
- As the Director of Finance you will be part of the executive committee.
- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
- Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
- Benefit from complimentary cleaning of employee uniforms and work attire.
Jornada completa
Otros contratos
Salario sin especificar
rrpp,relaciones-publicas
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe, Asia and Africa and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.
About the Role:
An opportunity has arisen for a Spa Receptionist position to join our Spain Department.
The main duties and responsibilities of this role:
Greet guests and provide a warm welcome upon their arrival at the spa
Manage appointments,handle cancellations, and rescheduling of spa services. Answer phone calls and inquiries
Process payments for spa services and handle cash and credit transactions
Promote and sell spa products, as well as additional treatments or special packages.
Maintain cleanliness and organization of reception area and retail displays
Coordinate with other spa staff to ensure a smooth operation
About the Benefits:
- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
- As the Director of Finance you will be part of the executive committee.
- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
- Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
- Benefit from complimentary cleaning of employee uniforms and work attire.
Jornada completa
Otros contratos
Salario sin especificar
recepcionista
OKU Andalusia - Hotel Cluster Purchasing Manager
At OKU, we are committed to sourcing the best of local and international talent to cultivate our reputation for excellence, and we are currently looking for a talented and dynamic Cluster Purchasing Manager to join our team for our hotels in Ibiza and the new opening of OKU Andalusia, based in OKU Andalusia. This is an exciting opportunity to join the popular and growing hotel & lifestyle brand at a pivotal phase in its growth. You will be responsible for managing the procurement of acquisitions of goods and services for two hotels in Spain. Your primary mission will be ensuring cost optimization, quality of supplies, and operational efficiency, ensuring that both hotels have everything needed to operate at the highest level within all corporate policies and procedures. Working from OKU’s beautiful five-star location on the South of Spain, this role invites the candidate to become part of an award-winning brand. Our vibrant and diverse team is committed to success and upholds a fun collaborative environment. We encourage initiative, leadership, and excellence by fostering talent and offering substantial growth opportunities within the company. ABOUT OKU ‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart. OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Türkiye, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years. Location: La Alcaidesa / Sotogrande – Andalucía What are the main responsabilities of your role? Supplier Negotiations: Engage in price discussions with suppliers, contractors, and service providers, ensuring alignment with the specifications outlined in purchase, service, or work orders. Follow established hotel protocols for quotations, tenders, and procurement practices. * Supplier and Product Catalog Management: Develop and maintain a database of authorized suppliers, contractors, and service providers. Include detailed information about products, goods, parts, and services that meet the both hotel's standards and policies. * Compliance with Purchasing Agreements: Ensure awareness of and compliance with existing national or global procurement agreements applicable to the hotel group. * Purchase Order Validation: Approve purchase orders after confirming they accurately reflect the requested items and analyzing payment terms and deadlines. * Asset Acquisition Oversight: Comply with hotel policies regarding orders and subsequent purchases of equipment, furnishings, and other assets considered as capital expenditures. * Specialized Procurement Guidelines: Follow specific procedures for urgent, minor, or perishable purchases, ensuring compliance with hotel standards. * Capital Expenditure Budget Coordination: Collaborate with Department Heads to review and adjust equipment specifications for successful completion of the Capital Expenditure Budget. * Supplier-Manager Meetings: Arrange and participate in meetings between suppliers and managers for significant purchases or projects. * Market Research: Conduct ongoing market analysis to keep the supplier catalog updated, focusing on cost-effective options offering the best payment terms, pricing, quality, efficiency, and delivery times. * Policy Adherence: Execute all tasks assigned by direct supervisors and fulfill additional responsibilities inherent to the role. * Market Inspections: Perform regular inspections of supplier facilities to verify compliance with health and hygiene standards, particularly for food suppliers handling fresh or perishable goods. * Support for New Properties: Provide assistance to newly integrated hotels within the group to streamline their procurement processes. What do we offer to you? * Being part of a new and growing international and award-winning brand - named Best New Brand at the Hospitality Design Awards in 2021. * A luxurious and beautiful working environment, named one of the best new hotels in the world by Conde Nast Traveller. * Working with a vibrant and diverse team, who are committed and enthusiastic about their goal. * We foster our talent and growth opportunities by encouraging initiative, leadership, excellence and new, and promoting professional development in the company. * A remuneration and benefits package according to your profile. * Consciously committed to the community, ensuring all members are looked after in a respectful and collaborative way. What do we expect from you? * Passionate about hospitality and an enthusiastic demeanor, with a desire to represent the OKU philosophy in your professional environment. * Bachelor's degree in Business Administration, Hospitality Management, Finance, Logistics or related field. * Additional training in purchasing, supply chain or finance management is an advantage. * Three (3) to five (5) years of experience in the related position, preferably in Hospitality Industry. * Candidate should hold valid work authorization for the EU. * Professional knowledge of English is required. * Previous Pre-Opening experience is a plus. Behavioral Competencies * Proven leadership and negotiation skills in a hotel/resort environment. * Highest level of integrity and transparency. * Strong interpersonal and relationship-building skills to work with cross-functional teams, to gain acceptance of and commitment to plans, ideas, initiatives, etc. * Excellent written and verbal communication skills to prepare and deliver reports. * Apply an ethical approach to influence the outcome of situations. * Serve as a role model for others by demonstrating appropriate business conduct and ethical principles. * Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance. Technical Skills and Knowledge * Proficiency in negotiation strategies to obtain the best price and quality conditions and the management of purchasing systems as well as the effective planning and coordination of large purchases and projects. * Require knowledge of and the ability to operate computer equipment and software applications. A minimum intermediate level of Excel is required. * A working knowledge of hotel systems and operations. * Strategic, analytical and have solid business acumen.
Jornada sin especificar
Otros contratos
Salario sin especificar
director-hotel
